سياسة الإرجاع و الأستبدال

Store policy: At Your Device Store, we strive to provide the best service to our customers by offering the highest standards of product quality and after-sales services. Therefore, this regulation has been prepared to ensure service quality and to protect customers' rights. The store commits to the regulations issued by the Kingdom of Saudi Arabia represented by the Saudi Ministry of Commerce, and all provisions of this regulation are based on that. In case any of these provisions conflict with the country's regulations, that provision shall not be considered. The store reserves the right to accept or reject orders, and an order is only considered accepted after the store confirms it and the order status changes to "Shipped." The customer has the right to request returns and exchanges only if their request complies with any of the provisions of this regulation. The store may cancel the order after shipping if the address entered by the customer is incorrect or if the customer does not respond to the shipping company. If the order is canceled, the store will deduct all material damages incurred from the purchase value before refunding the amount to the customer. The store will refund amounts in case of cancellation, exchange, or return using the same payment method unless an alternative official return method is agreed upon with the customer. In cash-on-delivery cases, the customer must receive the orders within the period specified by the shipping company, and if the shipment is returned by the shipping company to the store, the customer is responsible for paying the shipping costs. The store disclaims responsibility if the shipment is lost by the shipping company, and the customer can follow up with the shipping company regarding this matter. The customer has the right to return if a manufacturing defect is proven that prevents the product from performing its function within seven days after the company's engineer inspects the product and issues a report from the company's maintenance indicating the product's condition upon receipt of the shipment. The customer must submit a return request for defective products within seven days of receiving the product. The store will verify the manufacturing defect before refunding the amount to the customer. To submit a return request, the original packaging must be kept intact.